Support

Here when you need us. Always.

At Marcell Media, support doesn’t stop when your website goes live. Whether you’re a current client or need help with something technical, we’ve built our support team to be fast, friendly and genuinely helpful.

Marcell Media Support Request Form

Having an issue or need a website update? Let us know below and our team will be in touch shortly.

Need Technical Assistance?

If something’s not working the way it should — we’re on it. Whether it's a broken link, login issue, email setup or page error, just let us know and we'll get it sorted as quickly as possible.

Need a Change Made?

Looking to update your content, add a new page or change an image?

We offer fast turnaround times for website changes — just send your request to:

Please include as much detail as possible (e.g. what you’d like updated, and any relevant attachments).

Ongoing Clients

If you’re on a monthly support or website plan, your requests are prioritised and covered as part of your package. Not sure what’s included? We’ll let you know right away.

Response Times

We aim to respond to all support requests within 1 working day.

Urgent issues (like outages or payment failures) are treated as a priority and

resolved as soon as possible.

Need Help Using Website?

We offer step-by-step guidance and training if you’d like to manage parts of your site yourself. We’ll never leave you stuck — and if you’d rather we do it for you, just say the word.

Not a Client Yet?

If you’re having website issues and aren’t yet a Marcell Media customer, we may still be able to help — or offer a no-pressure consultation to discuss a rebuild or transfer.